We understand that your privacy and the security of your personal information is extremely important. This notice sets out what we do with your personal information, what we do to keep it secure, from where and how we collect it, as well as your rights in relation to the personal information we hold about you. This policy applies if you interact with us over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “Services”). If you don’t want to read all the detail, here are the things we think you’d really want to know:
- African Entity (Pvt.) Ltd. is made up of a number of divisions. These currently are AfricanDistributor.com, Hosting-for-Africa.com.
- Your personal information is, where appropriate, shared within the African Entity (Pvt.) Ltd. divisions.
- We do use a number of third parties to process your personal information on our behalf and some of them are based outside the United Kingdom.
- You have a number of rights over your personal information. How you can exercise these rights is set out in this notice.
- We do send direct marketing, if we’re allowed to. And we do this to encourage you to buy our products and services by sending you offers and ideas that we feel will be of benefit to you. If you want us to stop then send an email to firstname.lastname@example.org.
- We also display online advertising relating to our products and services on websites across the African Entity (Pvt.) Ltd. divisions, on other websites and online media channels.
Who are we?When we say ‘we’ or ‘us’ in this policy, we’re referring to the separate and distinct legal entities that make up the African Entity (Pvt.) Ltd. divisions from time to time. Which of the African Entity (Pvt.) Ltd. divisions controls your personal information depends on the circumstances in which you are dealing with us. If you would like more information about which African Entity (Pvt.) Ltd. divisions you are dealing with, check the terms and conditions of the product or service you are using, or contact us by one of the means set out in the “Contact Us” section below. The brands which make up the African Entity (Pvt.) Ltd. divisions currently are: AfricanDistributor.com and Hosting-for-Africa.com All of these are divisions of African Entity (Pvt.) Ltd., a company registered in England. We may add further brands to the African Entity (Pvt.) Ltd. divisions in the future. When we do so, we will update this notice.
What sorts of personal information do we hold?
- Information that you provide to us such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media;
- Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on);
- Your account login details for our services, including your user name and chosen password;
- Information about whether or not you want to receive marketing communications from us; ;
- Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also how you use our Services. For example, we try to identify which of our apps you use and when and how you use them. If you use our websites, we try to identify when and how you use those websites too;
- Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Services; and
- Information from other sources such as specialist companies that provide customer information (like credit reference agencies, fraud prevention agencies, claims databases, marketing and research companies) and social media providers as well as information that is publicly available.
Our legal basis for processing your personal informationWhenever we process your personal information we have to have something called a “legal basis” for what we do. The different legal bases we rely on are:
- Consent: You have told us you are happy for us to process your personal information for a specific purpose;
- Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights.
- Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services;
- Prevention of fraud: Where we are required to process your data in order to protect us and our customers from fraud or money laundering;
- Vital interests: The processing of your personal information is necessary to protect you or someone else’s life;
- Public information: Where we process personal information which you have already made public;
- Legal claims: The processing of your personal information is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; and
- Legal obligation: We are required to process your personal information by law.
Who might we share your personal information with?African Entity (Pvt.) Ltd. divisions - we will share your personal information in certain circumstances with the other divisions within African Entity (Pvt.) Ltd. so that we can provide you with a high quality, personalised and tailored service (including relevant marketing) across our divisions. Our service providers - we work with partners, suppliers, insurers, aggregators and agencies so that they can help us provide the products and services you require from us. These third parties process your personal information on our behalf. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. These third parties include:
- Advertising companies, who help us place African Entity (Pvt.) Ltd. divisions adverts online;
- Our agents, advisers or others involved in running accounts and services for you and your business or collecting what you or your business owe African Entity (Pvt.) Ltd.
- Credit reference agencies;
- Market research partners, who help us to analyse customer behaviour;
- Social media providers – such as Facebook, Instagram and Twitter – where we interact with you on social media;
- Third party vendors who help us to manage and maintain the African Entity (Pvt.) Ltd. IT infrastructure;
- Logistics and delivery providers who enable us to deliver products you order on our websites;
- Where relevant, our professional advisors, such as lawyers and consultants;
- Companies that deploy our email campaigns for us because they need to know your email address to carry out these services;
- Companies that provide insights and analytics services for us so we can send the right marketing campaigns and understand our business and customers better;
- Security and fraud prevention companies to ensure the safety and security of our customers, colleagues and business;
- Companies which run our contact centres because they need your personal information to identify and contact you;
- Companies who assess faults and repair products on our behalf.
- If we're discussing selling or transferring part or all of African Entity (Pvt.) Ltd. divisions, we may share information about you to prospective purchasers and their advisers - but only so they can evaluate the relevant business; or
- If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the Services to you.
- If we are required to by law, under any code of practice by which we are bound or where we are asked to do so by a public or regulatory authority such as the police;
- If we need to do so in order to exercise or protect our legal rights, users, systems and services; or In response to requests from individuals (or their representatives) seeking to protect their rights or the rights of others. We will only share your personal information in response to requests which do not override your privacy interests. For example, we will not share your personal information with individuals who are merely curious about you, but we will share your personal information to e.g. insurers, solicitors etc. which have a legitimate interest in your personal information.
Keeping you informed about our products and servicesWe would like to tell you about the great offers, ideas, products and services of the African Entity (Pvt.) Ltd. divisions from time to time that we think you might be interested in. Where we have your consent or it is in our legitimate interests to do so, we may do this through the post, by email, text message or by any other electronic means. We won't send you marketing messages if you tell us not to, but if you receive a service from us we will still need to send you occasional service-related messages. If you wish to amend your marketing preferences, you can do so by emailing email@example.com. Please note that it can take up a little while for all marketing to stop once you either withdraw your consent or tell us you’d like to opt out of marketing. This is because some marketing may already be in transit.
Your rightsYou have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you. These include:
- the right to access a copy of the personal information we hold about you;
- the right to correction of inaccurate personal information we hold about you;
- the right to restrict our use of your personal information;
- the right to be forgotten;
- the right of data portability; and
- the right to object to our use of your personal information.
SecurityWe take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:
- We use technology controls for our information systems, such as firewalls, user verification and strong data encryption;
- We utilize industry “good practice” standards to support the maintenance of a robust information security management system; and
- We enforce a “need to know” policy, for access to any data or systems.